Sandbox post-refresh checklist
Sandbox refresh can impact the complete fullcast application setup that is working in your system.
It is advisable not to refresh the sandbox, but when you consider you have to initiate a refresh, just go through the below checklist and ensure the following mandatory settings are configured before proceeding to your desired action. (Sandbox refresh is like complete Configuration of the fullcast package application except the package installation step.) Please follow through the below checklist to know whether you have configured all the mandatory features after refresh.
Your Fullcast design app is complete now.
To setup your motion policy, create new policies once again and check if you have configured the following for routing.
Step1: Update the tenant ID in Custom metadata--->fullcast policy setting in SF
For these steps, you can refer each policy configuration pages for support.