Assignment Policies - Case Routing Configuration

The following document gives a pictorial step-by-step representation of how the Case Routing policy is configured. For additional details on how the routing policy works click the links below.

Navigating to the Routing Policy

Configuring the Routing Policy

Stage 1 - Dealing with Duplicates

Stage 2 - Role-based Routing

Stage 3 - Round-Robin

Stage 4 - Defaults

Configuring Notifications