Assignment Policies - Case Routing Configuration
The following document gives a pictorial step-by-step representation of how the Case Routing policy is configured. For additional details on how the routing policy works click the links below.
Navigating to the Routing Policy
Configuring the Routing Policy
Stage 1 - Dealing with Duplicates
Stage 2 - Role-based Routing
Stage 3 - Round-Robin
Stage 4 - Defaults
Configuring Notifications